Questions about ordering 11

• I haven't received an email confirmation for my order - why?
• Paid through PayPal, never received a purchase confirmation email
• Do I need to create an account?
• I'm having trouble signing in, what shall I do?
• Why was my credit card / PayPal declined?

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Questions about orders not yet received 7

• Can I add an item to an order I've already made?
• My order includes a pre-order item - will you send out my package when everything is in stock?
• When will I receive a physical product item I pre-ordered?
• How long will it take me to receive my order once you've shipped it?
• My order still has not arrived after the estimated delivery time. What should I do?

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Questions about orders already received 5

• I have received my order and it is damaged / faulty, what can I do?
• I have received my order but you have sent me the wrong item
• I'd like to return my order
• Return addresses
• I'd like to exchange my item

Contact us! 1

• Keeping in touch